Thanks for your interest in ScotiaGBS, the best campus in Bogota.
Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.
_Purpose_
_Accountabilities_
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Underwriting Retail Credit by:
o Conducting effective telephone communications in order to complete/conclude credit investigations while maintaining the confidentiality of the Bank and customer.
o Performing enhanced due diligence and adhering to full investigation as per KYC procedures.
o Responding to correspondence concerning credit enquiries and problems from customers and branches.
o Validating identity of applicant using current and relevant processes.
o Reporting fraud through proper channels when identified.
- Develop and maintain banking relationships with customers in a way which ensures that the delivery of customer service fosters overall customer satisfaction consistent with the Scotia Service standards by:
- Ensuring the inbound/outbound calling authentication procedure is followed.
o Acquiring and maintaining a thorough knowledge of all Retail Lending products, policies and procedures necessary to respond appropriately to customer inquiries. The incumbent should also develop and maintain an awareness of competitor’s products and services.
o Responding to customers immediate service requirements as well as identifying opportunities to explain and promote the sale of other Bank products. Referring cross-sell/up-sell opportunities to the Contact Centre and/or branch.
o Assuming responsibility for all customer enquiries/concerns/complaints directed to him/her by resolving those matters within his/her discretion, to the customer’s satisfaction or by referring the customer to the appropriate source as set out in the Bank’s Complaint Resolution Standards and Procedure’s and Privacy Code.