Explore your next opportunity at a Fortune General 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Accounts Receivable/COD Supervisor
Location: COMEL - GBS Medellin
Grade: 20C
Day shift
AR Supervisor - US (Cash Application & Brokerage) & SCS Canada
Responsibilities
- Lead daily operations of the AR US & SCS Canada team (34 employees).
- Distribute workloads and ensure operational efficiency.
- Monitor team performance to guarantee quality and goal achievement.
- Maintain KPIs, SLAs, and compliance with corporate policies.
- Operational planning and decision-making impacting area objectives.
- Identify process improvement opportunities and escalate relevant issues.
- Ensure effective communication and coordination among team members.
Skills
- Leadership and team management.
- Operational planning and performance monitoring.
- Knowledge of Accounts Receivable processes and financial tower operations.
- Decision-making aligned with corporate guidelines.
- Proficiency in control and tracking tools.
Preferences
- Proven experience of 2+ years in leadership roles (Team Leader or higher) within GBS FSS tower processes.
- Degree in administrative fields related to business or economics, or 3+ years of experience at UPS.
- Last two performance evaluations rated solid or higher.
- EPIC score of 80% or above.
- English level B2 or higher.
- Intermediate/advanced Excel skills.
- Employee Type:
Permanent
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