What will make you successful for the role:
A B2 level of English Language (both written & spoken);
A C1 level of Spanish Language (both written & spoken)
Curiosity, always looking for solutions;
Attention to detail and “willing-to-help” attitude;
Excellent computer skills;
Within your role, you will:
Work office based
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching/implementing new working products or tools.

Requirements:
- Fully on‑site availability
- Ability to work a 24/7 rotational schedule:
- Good communication skills
- Experience handling calls (inbound/outbound depending on the role)

Sounds good? Find out what you can get:
Competitive salary package;
The opportunity to work in a multi-cultural environment;
Learning programs for your development;

Work Location: Office based

Work Location: In person

📌 Customer Support with English (Cali)
🏢 Conectys
📍 Cali