Overview
Associate Application Support Specialist
? Colombia | Remote | Indefinite term contract
About the Role
The Associate Application Support Specialist is responsible for providing technical support to internal business users on issues related to line of business systems. In this role, you'll be a key advocate for the people you support — ensuring issues are resolved efficiently, communication is clear, and internal systems run smoothly.
Your Role Responsibilities — Here's What You'll Do
Respond to internal business user requests for assistance pertaining to internal business systems
Advocate for the end user by providing regular, proactive communication to requestors, keeping them fully informed on the progress of their requests
Troubleshoot and resolve issues using company systems, utilities, and support processes, collaborating with team members as needed
Implement platform configuration changes in line of business systems to fulfill business requests
Test all platform configuration changes to verify they meet business needs and perform as expected
Safeguard the security,



integrity, and confidentiality of internal systems and data by adhering to company security protocols
Role Essentials — What You'll Bring
Bachelor's degree or equivalent experience
Hands-on experience supporting applications
Strong oral and written communication skills, with the ability to engage others with professionalism, discretion, and tact
Proven critical thinking and problem-solving abilities
Demonstrated ability to handle sensitive information with care and confidentiality
What We'd Like to See
Experience composing technical documentation to capture request resolution activity
Ability to identify software irregularities and performance issues and escalate appropriately
Strong collaboration skills with the ability to work effectively within a team environment
Attention to detail with the ability to thrive in a fast-paced, deadline-driven environment
Ability to work both independently

📌 Associate Application Support Specialist (Bogotá)
🏢 Hyland
📍 Bogotá