BackOffice Specialist
Bogotá, Bogota, Colombia
Hybrid
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.
WE ARE NUVEI. Nuvei the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, versátil and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey
Your Mission
The BackOffice Specialist is responsible for accurately and timely investigating, processing, and resolving escalations and account maintenance requests. This role requires strong technical expertise within payment processing systems, exceptional attention to detail, and a commitment to quality and compliance. The BackOffice Specialist plays a critical role in maintaining merchant account integrity, resolving complex issues, and ensuring service levels are consistently met.
Key responsibilities include, but are not limited to:
Escalation Management & Investigation
- Review, assign, and manage incoming escalations based on complexity, priority, and technical requirements.
- Perform detailed root-cause analysis to resolve merchant and internal escalations efficiently and accurately.
- Ensure all cases are completed within established service level agreements (SLAs).
- Communicate directly with merchants to gather required documentation, clarify tec
📌 Backoffice Specialist (Bogotá)
🏢 Nuvei
📍 Bogotá