Operations Specialist – Remote
Workforce Operations | Shift Coordination | Scheduling | Client Operations
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Preferred Locations: LATAM, Pakistan, Philippines, or South Africa
About the Role
At Pavago, one of our clients is hiring an Operations Specialist to oversee day-to-day workforce operations and ensure seamless execution across a live scheduling platform.
This is not an administrative support role.
You’ll own the complete shift lifecycle—from workforce onboarding and scheduling to real-time issue resolution and client communication—ensuring every shift is filled, every professional is supported, and every client receives exceptional service.
You’ll work across:
Workforce coordination
Shift fulfillment
Scheduling
Attendance monitoring
Client communication
Live operations
Process improvement
If you thrive in fast-paced operational environments, enjoy solving problems in real time, and take ownership from start to finish, this role is built for you.
What You’ll OwnShift Fulfillment & Scheduling
Own the end-to-end shift fulfillment process.
Respond quickly to incoming client staffing requests.
Assign professionals to shifts based on availability and qualifications.
Confirm attendance and workforce availability before every shift.
Ensure shifts are filled efficiently while maintaining service quality.
Monitor fulfillment metrics and staffing performance.
Workforce Onboarding & Engagement
Onboard and activate new professionals on the platform.
Maintain accurate workforce profiles and onboarding records.
Build strong relationships with workforce professionals to improve engagement and retention.
Communicate regularly to maintain workforce responsiveness and reliability.
Support workforce growth and long-term platform participation.
Live Operations & Issue Resolution
Monitor attendance, clock-ins, and active shifts in real time.
Respond immediately to:
Late arrivals
No-shows
Shift cancellations
Schedulin