Join a leading provider of 3D design and manufacturing solutions supporting companies through
innovative technologies such as SOLIDWORKS and the Dassault Systèmes 3DEXPERIENCE
platform. This is an exciting opportunity to become part of a fast-growing industry while helping
customers maximize the value of their software and solutions.
The company culture is centered around being people-focused, driving excellence, and
remaining adaptable in a constantly evolving environment.
Position Overview
We are seeking a proactive, customer-focused, and results-driven Customer Success Manager
(CSM) to manage and grow relationships with assigned customer accounts. This role will
oversee the full customer lifecycle, including onboarding, SaaS activation, product adoption,
renewals, and expansion opportunities.
The adecuado candidate is relationship-oriented, highly organized, and experienced in managing
customer portfolios while driving customer retention and revenue growth.
Key Responsibilities
● Serve as the primary point of contact and strategic partner for assigned customer
accounts
● Manage the full customer lifecycle, including onboarding, activation, adoption, renewals,
and account expansion
● Build strong long-term relationships that drive customer satisfaction and loyalty
● Conduct regular business reviews with customers to ensure success and identify growth
opportunities
● Identify upsell and cross-sell opportunities within existing accounts
● Achieve monthly and annual KPIs, retention goals, and revenue targets
● Collaborate cross-functionally with internal teams to deliver an exceptional customer
experience
● Convert quotes into sales orders and assist with subscription renewals
● Process customer payments, including credit card transactions
● Create and manage renewal quotes within Salesforce
● Coordinate customer onboarding and implementation activities with internal teams
●
📌 Customer Success Manager (Colombia)
🏢 Ground Game
📍 Colombia
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.