Strata (strata.ca) is a tech-forward Toronto brokerage — 85 agents powered by one of Ontario's most-visited real estate platforms, with the pace and energy of a startup. We're entering an expansion phase, and this role reports directly to the owner.
What you'll own
Automating our agent-onboarding program: converting multiple training modules and manual emails per new agent into a slide deck + automated email sequence (your first-90-days flagship project)
Developing our SOP and policy library into a system the whole team runs on
Hiring, training, and managing an Operations Coordinator, plus freelance contractors and vendors
Running recurring operations — onboarding quality, performance tracking, vendor and invoice QC, subscription and spending reviews — to a zero-follow-up standard: when you take a task, it gets done without anyone chasing you
You
10+ years in operations, including 3+ managing people; you've worked with Canadian or American clients (BPO/nearshore service delivery, shared services, or startup ops leadership)
You've personally built SOP libraries and shipped no-code automations (Zapier/Make, CRM email sequences, Google Apps Script a plus)
C1+ English, written and spoken (written English is assessed before interviews)
Advanced Google Sheets/Excel and Google Workspace; Canva familiarity; Follow Up Boss or similar CRM a strong asset; real estate experience is an asset but not a requirement
Terms & growth
Full-time, long-term independent contractor.
USD $2,800–$3,200/month depending on experience, paid monthly via Wise.
Your fee continues through Colombian public holidays and up to 15 business days of planned time off per year.
You invoice us and manage your own planilla (proof required monthly).
Core hours aligned to Toronto.
Paid 90-day trial at full rate, then annual reviews.
This role is designed to grow: for the right person, it evolves into Director of Operations within 2-3 years as Strata hits its growth milestones.
How to apply: Apply here on Linke