Essential Duties and Responsibilities:

Administrative & Scheduling Support
Manage and maintain the Training team's Outlook calendar using Microsoft Bookings, including scheduling sessions, sending invitations, and handling updates or cancellations.
Provide responsive support to internal stakeholders with questions related to LighthouseAI's software and platforms.

Content Development & Curriculum Support
Collaborate with Training Specialists to build, update, and maintain training curriculum and course materials.
Synthesia — Produce professional training videos; script, build, and publish AI-generated video content aligned with instructional goals.
Clipchamp — Create and edit screen recordings and short-form tutorial content; record, trim, caption, and finalize recordings for internal distribution.
Thinkific — Build, update, and manage course content, learner enrollments, and reporting; maintain the LMS course library, ensure learner data accuracy, and support enrollment workflows.




Zendesk — Maintain and update help desk knowledge base articles; monitor for platform changes and proactively update articles as new features are released.

Employee Training & Help Desk
Answer internal help desk questions from employees regarding platform and tools.
Assist with or lead new hire software orientation/training sessions as the team's needs evolve.

Technical Writing & Training Documentation
Draft, format, and maintain training documentation including quick reference guides, job aids, and step-by-step user instructions.
Collaborate with Training Specialists and subject matter experts to translate complex processes into clear, accessible written materials for a diverse learner audience.
Ensure documentation is kept current as software, policies, or workflows evolve; version-control and archive materials appropriately.
Apply consistent voice, formatting standards, and plain-language principles across all written training assets.

Educational & Work Experience Qualifications:
B

📌 Training Support Coordinator (Bogotá)
🏢 Lighthouseai
📍 Bogotá