We are seeking a highly organized, clinically trained Virtual Medical Assistant / Patient Care Coordinator to support an Orthopedics, Pain Medicine, & PM&R; practice. The adecuado candidate is a seasoned Nurse (RN or NP) with a strong hospital background who combines clinical judgment with virtual administrative excellence to manage complex patient case files, navigate multi-payer insurance verifications, and deliver exceptional cross-channel patient care.
Key Responsibilities
High-Volume Case Management: Manage and organize large, complex patient files and clinical records with extreme detail and accuracy.
Cross-Channel Communication: Conduct professional, warm, and clear patient outreach across phone, email, and text messaging.
Insurance Verification & Coordination: Navigate complex verifications across Commercial, Personal Injury (PI), and Workers' Compensation coverage.
Schedule & Calendar Management: Oversee provider calendars, book patient appointments, and ensure smooth clinical workflow.
Clinical Triage & Oversight: Utilize nursing judgment to handle patient inquiries,



understand treatment contexts, and streamline care without requiring heavy supervision.
Clinical Credentials: Active RN (Registered Nurse) or NP (Nurse Practitioner) background (non-negotiable).
Hospital Experience: Minimum 3 years of clinical hospital nursing experience.
Virtual Assistant Experience: Minimum 2 years working as a Virtual Assistant.
Language Skills: Fully bilingual in English and Spanish, featuring a friendly voice and exceptionally clear spoken English.
Insurance Expertise: Hands-on experience verifying Commercial, Personal Injury (PI), and Workers' Comp coverage.
Tech & Admin Skills: Proficient in calendar management, appointment booking, and multi-channel communication systems.
Core Trait: Highly organized, meticulous, and capable of juggling heavy caseloads without letting details slip.
Please note that this is a full-time contractor position (40 hours per week) with a starting

📌 Bilingual Medical Receptionist/ RN Care Coordinator (Colombia)
🏢 Staffing For Doctors
📍 Colombia