Required – Technical Skills
Degree in Systems Engineering, Computer Science, IT, or related field
1–2 years of experience in application support or help desk roles
2 years of experience in Information Technology
At least 1 year of experience working with SQL
Knowledge of application support fundamentals
Knowledge of SQL and data validation
Understanding of ITSM processes and ticket management
Experience supporting business applications
Basic troubleshooting and incident analysis skills
Ability to learn new systems and business processes quickly
Ability to support Windows Server environments
Experience monitoring applications and operational processes
Required – Soft Skills
Strong learning agility
Analytical thinking
Customer service orientation
Effective communication
Problem investigation and diagnosis skills
Team collaboration
Documentation skills
Positive attitude and continuous improvement mindset
Ability to work with business users
Proactive and service-oriented approach
Nice to Have (Technical Skills)
Experience supporting PPM applications
Experience with ServiceNow, Jira, Remedy, or similar tools
Knowledge of PMO processes or project management concepts
Knowledge of Agile methodologies
Exposure to enterprise applications, ERP, CRM, HRIS
Responsibilities (Activities to perform)
Provide functional and operational support for PPM users
Support business applications and related infrastructure
Manage incidents, service requests, and user inquiries
Monitor alerts and escalate issues when required
Perform basic incident investigation and data validation
Support Windows servers related to business applications
Execute operational processes and scheduled activities
Track tickets through resolution
Escalate issues to specialized teams when necessary
Document solutions, procedures, and knowledge articles
Collaborate with technical and functional teams
Participate in training sessions to learn PPM processes and functionality
Support functional testing an
📌 Soporte a aplicaciones (Colombia)
🏢 Softtek
📍 Colombia
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