Are you passionate about technology and helping users solve technical issues?
Join Atlantic Quantum Innovations as a Technical Support Representative and become part of a dynamic team providing assistance to customers in both English and French.
If you enjoy troubleshooting, problem-solving, and delivering exceptional customer experiences, this opportunity is for you.
Role Purpose
Provide first-level technical support by assisting customers with technical inquiries, troubleshooting issues, and ensuring timely resolution while maintaining service quality standards.
Job Responsibilities
- Diagnose and resolve customer technical issues.
- Assist users through phone, chat, or email support channels.
- Escalate complex cases when required.
- Document interactions accurately.
- Deliver a positive customer experience during every interaction.
- Follow established procedures and technical guidelines.
Requirements
- English proficiency B2 or higher.
- French proficiency B1 or higher.
- High School Diploma.
- Strong troubleshooting and analytical skills.
- Excellent communication skills.
- Previous technical support experience is a plus.
- Full‑time availability.
Preferred Skills
- Basic understanding of computers, software, and internet connectivity.
- Customer service orientation.
- Problem‑solving mindset.
- Attention to detail.
- Ability to work in a fast‑paced environment.
What We Offer
- Direct contract with the company
- Paid training
- Career growth opportunities
- Multicultural work environment
- Professional development programs
- Competitive compensation package
- Excellent workplace culture
- Stability and long‑term growth