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Job Function

Customer Management

Job Sub Function

Customer Service Operations

Job Category

Professional

All Job Posting Locations

Bogotá, Distrito Capital, Colombia

Job Description





The Training & Content Specialist will be responsible for the comprehensive execution of training activities focused on both process and soft skills. This role will be pivotal in facilitating knowledge transfer, and ensures the meticulous documentation of content that results from new work, service expansion or process optimizations aligning on the goal to enhance operational excellence, by equipping GS Operations with the necessary training and process knowledge for their day-to-day responsibilities.
As a Subject Matter Expert, the role will provide expert guidance on inquiries related to the functions supported. Including the employee programs, process complexities, navigational and transactional procedures. Additionally, this role is responsible for leading regional and country-level process alignments, in partnership with Global Process Leaders to drive cohesive training deliveries.
By partnering closely with Integral Process Owners, and Service Delivery teams, the Training

📌 Training & Content Specialist (Bogotá)
🏢 Johnson & Johnson
📍 Bogotá