We are looking for English-speaking Customer Service Representatives to join an international customer support operation. Depending on your profile, you may support customers via phone or chat, or handle administrative/back-office tasks.

Your responsibilities may include assisting customers with inquiries, providing information and updates, resolving basic issues, reviewing documentation, and ensuring a high-quality customer experience.

We are looking for people with strong communication skills, attention to detail, problem-solving abilities, and the flexibility to work according to the requirements of the assigned position.

What we offer:

° Paid training
° 42 hours per week
° Hybrid work opportunities after training and the required time in operations, depending on the assigned position and performance
° Two days off per week




° Competitive salary and performance-based bonuses
° Additional employee benefits

Requirements:

° English proficiency from B2 to C1, depending on the assigned position
° Strong communication and customer service skills
° Availability to work the schedule required for the assigned position
° Ability to work with phone, chat, and/or back-office processes
° Attention to detail and commitment to quality
° Previous customer service or BPO experience is a plus

The assigned position, schedule, and compensation will depend on your English level, availability, experience, and profile.

📌 Customer Service and Technical Support Representative (Bogotá)
🏢 Sutherland Global Services SGS
📍 Bogotá