The Scheduler is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees. Plays an integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients; timecard processing, where necessary; and monitoring of the telephony system and other payroll responsibilities as needed. Performs other office coordination duties. Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment. The core competencies for a Scheduler are: Verbal Communication, Adaptability, Likability, Customer Focus, Decision Making/Judgment, Organization, Stress Management, and Resourcefulness.

Responsibilities:

VERBAL COMMUNICATION Answers telephone and takes inquiries or messages in an upbeat, professional manner.





Communicates continually with associates and clients to evaluate service. Serves as liaison between associates and the Office Manager.

CUSTOMER FOCUS Responds promptly and courteously to all clients’ calls. Receives referrals and inquiries on the programs of this company.

ADAPTABILITY Assists with sales, marketing, and public relations efforts.

DECISION MAKING/JUDGMENT Maintains integrity in every interaction with caregivers and clients. Ability to live the company’s vision, mission and core values. Ability to problem solve and make decisions in a fast-paced environment.

ORGANIZATION: Schedules and coordinates day-to-day activities of caregivers. Performs payroll duties including verifying time sheets, updating telephony records, and computer input for payroll processing. Maintains documentation of associate work records in ClearCare and ensures current and complete personnel records for all home care associate

📌 SCHEDULER (Colombia)
🏢 1152438317A
📍 Colombia