This position is responsible for overseeing day-to-day operational execution across Cureate's food supply chain network, including buyer support, vendor coordination, onboarding activities, fulfillment management, and event logistics.
This is not a traditional inbox management or message-forwarding role. You are accountable for ensuring that operational processes remain connected and functional from order placement through fulfillment, delivery, and customer experience.
You will manage communication channels, address fulfillment issues, oversee onboarding completion, coordinate stakeholders, and ensure that operational commitments are tracked through completion.
The environment is fast-moving and execution-focused. Priorities can change quickly, information may be incomplete,
and operational decisions often need to be made before perfect clarity exists.
- CORE RESPONSIBILITIES (EXECUTION-DRIVEN OPERATIONS)
1. Customer Communication & Inbox Management (SAME-DAY RESPONSE EXPECTATION)
- Serve as the primary operational contact across shared inboxes supporting buyers, vendors, and internal teams
- Ensure all incoming communications receive a response within the same business day
- Prioritize inquiries based on operational impact, including orders, fulfillment concerns, onboarding issues, and vendor requests
- Resolve standard operational concerns directly whenever possible rather than routing every issue for escalation
- Recognize early indicators of potential disruptions such as delayed deliveries, vendor concerns, unclear requests, or customer confusion
- Attempt resolution before escalating and provide complete context when escalation is necessary
- Prepare a daily operational recap outlining:
- outsta