Open to candidates located in Colombia.

Requirements:
- Excellent command of the English language (Written and verbal).
- Minimum 3 years of IT Help Desk or Systems admin experience.
- Working Knowledge of Microsoft 365, Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers
- General software installation, and troubleshooting.
- DMS setup and troubleshooting, printers and print servers, fax, VPN, Cisco, Networking, Wireless, Remote Monitoring, and Management software.
- Web Filtering.

Desired Qualifications
- Knowledge of Dealer Management Systems like CDK, DealerTrack, Reynolds & Reynolds.
- Other common auto dealership software
- Degree in Computer Science, Information Technology, or related fields
- Microsoft certifications
- Cisco Certifications

Responsibilities:




- Taking support calls and providing customer service, troubleshooting, ticket creation/progress updates, assisting in documenting, and recommending day-to-day fixes to end-users and team members.
- Providing excellent customer service and technical support to customers. This means resolving their issues to their satisfaction.
- Troubleshooting Hardware, PCs, servers, WIFI and Networking equipment, etc.
- Coordinate with other support technicians to resolve client issues.
- Updating Tickets and projects in the ticketing system.
- Monitor assigned tickets and keep the team and clients informed.
- Other support as needed.

📌 Help Desk Technician (Medellín)
🏢 VTech Dealer IT
📍 Medellín