TripleTen _is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics._
- We are looking to hire an Internal Sales Specialist to support student retention and payment continuity.The main function of this role is to contact students who pay monthly and are either due for their next payment or already late, in order to facilitate payments, resolve potential issues, and prevent drop-outs.
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- Please submit all resumes or CV's in English._
Requirements:
- Advanced proficiency in English and Spanish (C1 level or higher).
- Strong active listening skills with exceptional attention to detail.
- Excellent communication, persuasion, and objection-handling abilities.
- 2+ years of experience in Sales, Retention, Collections, Customer Success, or Consultative Sales.
- Strong problem-solving skills and the ability to navigate complex customer situations.
- High emotional intelligence, with the ability to manage sensitive conversations with empathy and professionalism.
- Proficiency with CRM tools and strong data entry and tracking discipline.
- Results-driven mindset with a proven ability to meet and exceed performance targets.
- Ability to build trust, influence decisions, and guide customers toward positive outcomes.
Nice-to-Have
- Experience in the EdTech industry or a general understanding of online education environments.
Brand:
TripleTen
What you will do:
- Collect recurring payments on time while meeting collection targets.
- Resolve payment-related concerns, handle objections, and support students in maintaining their enrollment.
- Drive student retention and prolongation through proactive outreach and engagement.
- Meet SLA targets by ma