Treshna Enterprises is a fast growing and dynamic tech company, building software from our beautiful new office in central Christchurch.

Our flagship product, GymMaster, powers gyms and fitness facilities all over the world - and our support team is at the heart of keeping our clients running smoothly.

What you’ll be doing
- Delivering one-on-one training sessions with clients (remote or in person)
- Working closely with our developers to help shape better experiences for clients
- Answering phone based sales inquiries and passing on to the sales team for further follow up

What we’re looking for
- 2+ years of experience in a customer service role
- A genuine drive to put the customer first
- Great written and verbal communication - confident on the phone and/or Zoom (Good English and Spanish)
- Comfortable working both independently and as part of a team
- Good time management and self-motivation
- Tech support experience a plus but not required,



you will be fully trained
- Stable internet connection
- Personal Computer or laptop
- Microphone+speakers, headset or alike
- Web cam ideally
- Familiarity with basic networking and web browser troubleshooting is a bonus
- Empathy and patience to deal with customers with different backgrounds and levels of technical ability. You'll be clear, patient and pleasant
- Good time management skills. Since this is a remote working position, you'll need to be organized, motivated, a "self-starter" and can work unsupervised
- An analytical approach to problem-solving and the patience to work through a range of queries

The details
- Full-time, 40 hours per week contract
- Shifts available between 7am - 9pm, Monday to Friday (you will be rostered)

Company Overview:

📌 Customer Care (Bogotá)
🏢 Treshna Enterprises
📍 Bogotá