Job Description Position Title:
Bilingual Operational Support
Language (s):All applicants must speak fluent English. Any other language is a plus
Contract Type: Labor / Indefinite Terms
Equip. required:Computer 8GB RAM / Windows 10 or later / Internet speed 30 MB
Job Start Date:Immediate
Location:Remote
Country: Colombia
Hours:8:00 AM to 5:00 PM US (EST/CST) Monday to Friday Flexible schedule based on business needs
Reports To: Operational Support Manager
Company Overview D&S; Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and general delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S; Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S; teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.
Job Description The operational support conducts an interface within the operations team (collections / accounts receivable agent) and the client.
Essential Duties and Responsibilities include the following:
- Access client systems to retrieve and archive documents for agent ticketing and filing purposes; update customer accounts and provide requested documentation directly to customers
- Escalate requests for documentation from clients to ensure necessary information is available for debtor account review or collector action
- Prepare and distribute routine client reports in accordance with established schedules and requirements, ensure all reports include appropriate backup documentation and supporting correspondence to provide context and a comprehensive overview of account activity; collaborate with internal teams as needed to gather accurate data and ensure timely delivery to clients
- Provide backup support to the mailro
📌 Operations Support Specialist (Antioquia)
🏢 Cadex
📍 Antioquia
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.