As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.
- About the role
In this position you will have a vital role in ensuring the completion of all remote administrative tasks so that our Carbon Health patients have all proper documents in order to continue their care and recovery beyond our clinic doors. You will have a visible and important role in maintaining patient satisfaction and operational success by supporting our patients and clinicians at our multiple clinics throughout California and Nevada from a central location.
What you'll do




- Perform exceptional troubleshooting steps to make sure prompt resolution to platform issues.
- Prioritize tasks accordingly between a variety of platforms and responsibilities.
- Triage situations while gathering vital information for resolution (verifying insurance, reviewing self-pay pricing.)
- Owning the process of writing and issuing important referrals
- Handling prior authorizations for imaging and specialty services
- Ensure operational integrity by following established protocols
- Developing and suggesting process improvements that will have a direct impact on the benefit patients, clinicians, colleagues and overall operations
- Ensure patients have completed documentation for Virtual Video Visits

Qualifications
- Strong belief that patients should have greater access to their healthcare team, to their own health information, and a greater ability to make informed decisions about their care
- A caring individual with true compassion who is excited to bu

📌 Central Support Specialist (Bogotá)
🏢 Carbon Health Technologies
📍 Bogotá