TP is a integral digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
What will your responsibilities be?
• Guide enterprise customers through complex software and network platform deployments to accelerate time-to-value and ensure long-term adoption.
• Translate intricate network architecture requirements into actionable monitoring strategies that provide immediate visibility into digital performance.
• Collaborate with cross-functional teams, including Sales and Engineering, to deliver seamless onboarding experiences for global enterprise clients.
• Leverage telemetry data to provide proactive technical guidance for troubleshooting and resolving connectivity issues.
• Drive continuous improvement initiatives by sharing critical customer feedback and technical insights with Product teams.
Requirements:
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Academic background:
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related technical field.
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Experience:
3–5 years of professional experience in a customer-facing implementation, deployment, or technical consulting role.
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Technical knowledge:
Advanced proficiency with LAN/WAN technologies and foundational network protocols (TCP/IP, BGP, DNS); hands-on experience with network performance monitoring or observability tools; hands-on experience with programming or scripting languages (Python, JavaScript, or Bash) and REST APIs; familiarity with Cloud environments or SaaS ecosystems.
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Languages:
Advanced / Fluent English (written and spoken).