Your Virtual Adjuster (YVA) partners with roofing contractors across the United States to help maximize insurance claim outcomes through expert public adjusting services. Our mission is simple: deliver exceptional service, build long-term partnerships, and become the trusted claims partner contractors rely on every day.
We're looking for a relationship-driven Contractor Success Manager who can strengthen existing contractor partnerships, increase engagement, and help contractors see YVA as an extension of their own business.
About the Role
This isn't a traditional customer support position.
As a Contractor Success Manager, you'll own contractor relationships from onboarding through long-term account growth. Your role is to build trust, understand each contractor's business, and ensure they consistently choose YVA for their insurance claims.
Success in this position comes from becoming deeply embedded within each contractor's operation—understanding their workflow, anticipating their needs, solving problems quickly, and creating an exceptional customer experience that naturally leads to increased claim volume.
You'll work closely with sales teams, public adjusters, finance, inspections, and operations to ensure every contractor receives outstanding service.
Key ResponsibilitiesBuild Strong Contractor Relationships
- Develop trusted relationships with contractors, owners, sales representatives, and office staff.
- Become the primary point of contact for assigned accounts.
- Understand each contractor's business, sales process, and operational structure.
- Build long-term partnerships through proactive communication and exceptional service.
Drive Account Growth
- Identify opportunities to increase contractor engagement and claim submissions.
- Regularly communicate the value and results YVA delivers.
- Encourage adoption of YVA processes and bes