LighthouseAI is seeking a motivated and technically fluent Training Support professional to join our Learning & Development team. In this full-time, remote role, you will work closely with Training Specialists to ensure smooth delivery of training programs and administrative operations. The idóneo candidate is a self-starter who thrives in a fast-paced, highly regulated environment, picks up new tools quickly, and is passionate about continuous improvement.

This is a full-time remote position.
Working Hours: Monday-Friday 8am-4:30pm ET

Essential Duties and Responsibilities:

Administrative & Scheduling Support
- Manage and maintain the Training team's Outlook calendar using Microsoft Bookings, including scheduling sessions, sending invitations, and handling updates or cancellations.
- Provide responsive support to internal stakeholders with questions related to LighthouseAI's software and platforms.

Content Development & Curriculum Support
- Collaborate with Training Specialists to build, update, and maintain training curriculum and course materials.




- Synthesia — Produce professional training videos; script, build, and publish AI-generated video content aligned with instructional goals.
- Clipchamp — Create and edit screen recordings and short-form tutorial content; record, trim, caption, and finalize recordings for internal distribution.
- Thinkific — Build, update, and manage course content, learner enrollments, and reporting; maintain the LMS course library, ensure learner data accuracy, and support enrollment workflows.
- Zendesk — Maintain and update help desk knowledge base articles; monitor for platform changes and proactively update articles as new features are released.

Employee Training & Help Desk
- Answer internal help desk questions from employees regarding platform and tools.
- Assist with or lead new hire software orientation/training sessions as the team's needs evolve.

Technical Writing & Training Documentation
- Draft, format, and maintain tra

📌 Training Support Coordinator (Bogotá)
🏢 Rippling
📍 Bogotá