The Global Talent & Learning Tower Lead is responsible for the leadership, operational excellence, governance, and continuous improvement of Talent and Learning services delivered through the Convatec Business Services (CBS) organization.

This role oversees the end-to-end delivery of global Talent and Learning operations, ensuring a consistent, scalable, compliant, and employee-centric experience across all regions. The Tower Lead partners closely with Centers of Excellence (COEs), People Solutions teams and external vendors to optimize service delivery, drive process standardization, and support enterprise talent development objectives.

The role is accountable for service performance, stakeholder satisfaction, operational governance, process improvement, compliance, technology adoption, and delivery transformation.

Key Responsibilities

Service Delivery Leadership
- Lead the global delivery of Talent and Learning services across all regions.
- Ensure efficient and high-quality execution of Talent and Learning processes, including:
- Learning administration




- Learning management system (LMS) support
- Learning reporting and analytics
- Performance management support
- Career development processes
- Leadership development program administration
- Talent cycle support
- Maintain general service delivery standards.
- Drive operational excellence through standardization, simplification, and automation.

Strategy & Transformation
- Execute the Talent & Learning Tower roadmap aligned with the CBS and HR strategy.
- Identify opportunities for process redesign, automation, AI enablement, self-service expansion, and digitization.
- Lead initiatives to improve employee experience, scalability, and service efficiency.
- Support implementation of new Talent and Learning technologies and upgrades.

Stakeholder Management
- Act as the primary CBS contact for Talent Management and Learning COEs.
- Partner with COE leaders to align service delivery with business and talent priori

📌 Global Talent Excellence Operations Lead (Bogotá)
🏢 1092 180 Medical
📍 Bogotá