VUMI® is an international health insurance company offering exclusive major medical insurance products and VIP medical services to private and corporate clients worldwide. VUMI® products are designed to give you unique benefits and extensive general coverage. Most importantly, VUMI® gives you peace of mind – you’ll be covered at all times – anywhere in the world.
VUMI® has operational offices around the world and employs more than 550 multinational professionals
POSITION SUMMARY
The Client Service Specialist is responsible for managing customer and agent service requests end-to-end through the VIPLI Service Desk, operating under a structured, ticket-based model within the CRM system.
This role serves as the primary point of contact for customers and agents, ensuring that all requests are accurately captured, validated, and resolved in a timely and professional manner in line with defined Service Level Agreements (SLAs).
In the start-up phase of the Life & Investment Division, the role plays a key part in supporting the implementation of new service processes,
ensuring consistent execution, and providing feedback on operational challenges and improvement opportunities.
The position requires strong ownership of service requests, proactive communication, and effective coordination with internal teams (Claims, Policy Administration, Finance, Investments) to ensure timely resolution and a high-quality customer experience.
ESSENTIAL FUNCTIONS
The essential functions include, but are not limited to the following:
• Ticket Intake & Triage
Receive and manage service requests via Portal, App, and Email channels.
Ensure all requests are properly logged in CRM with complete and accurate information.
Validate customer/agent details, policy information, and request completeness.
Identify and manage duplicate or incomplete requests, requesting additional information where needed.
Categorize and prioritize tickets in line with defined taxonomy and SLA rules.
📌 Customer Service Representative (Medellín)
🏢 VIP Universal Medical Insurance Group (VUMI)
📍 Medellín
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.