Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact.

At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As a Process Delivery Specialist in Service Operations, you will ensure day-to-day service delivery runs smoothly and complies with operational metrics and quality standards. You will collaborate with the operations team to implement process improvements, ensuring consistent and efficient service delivery.

Your Primary Responsibilities Will Include

- Deliver Day-to-Day Service: Ensure smooth service delivery, meeting operational metrics and quality standards by performing tasks according to established processes and procedures.
- Communicate with External Customers: Effectively communicate with external customers, addressing their needs and concerns in a timely and professional manner.
- Implement Process Improvements: Collaborate with the operations team to identify areas for improvement and implement changes that enhance service delivery efficiency and consistency.
- Support Transformation Initiatives: Contribute to transformation initiatives under the guidance of senior team members,



focusing on continuous improvement and service excellence.
- Work Flexibly: Demonstrate flexibility to work in various shifts as needed to meet business requirements.

Preferred Education

Technical Diploma Required Technical And Professional Expertise

Asegurar la entrega diaria del servicio, garantizando que las operaciones se ejecuten de manera fluida y cumplan con los indicadores operativos y estándares de calidad establecidos.

Ejecutar tareas conforme a procesos y procedimientos definidos para mantener la eficiencia y consistencia del servicio.

Comunicarse de manera efectiva con clientes externos, atendiendo sus necesidades y resolviendo consultas de forma oportuna y cualificado.

Colaborar con el equipo de operaciones para identificar oportunidades de mejora e implementar cambios que optimicen la eficiencia y consistencia del servicio.

Apoyar iniciativas de transformación bajo la guía de miembros senior, contribuyendo a la mejora continua y la excelencia en el servicio y que minimicen tiempos de gestión y errores de calidad

Adaptarse a diferentes turnos de trabajo según las necesidades del negocio.

Preferred Technical And Professional Experience

- Process Improvement Methodologies: Exposure to process improvement methodologies and techniques, with an understanding of how to identify areas for improvement and implement changes.
- Customer Relationship Management: Experience working with external customers, addressing their needs and concerns in a timely and professional manner.
- Team Collaboration Tools: Experience working collaboratively with a team to achieve shared goals and objectives, such as implementing process improvements and supporting transformation initiatives.

📌 Analista de operaciones (Bogotá)
🏢 IBM
📍 Bogotá