David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit English AND Spanish speaking Studio Operations Manager for their Gaming studios in Medellin, Colombia.

Position: Studio Operations Manager

Location: Medellin, Colombia

Employment type: Full-time

Remuneration: Competetive salary.

DUTIES AND RESPONSIBILITIES:

- Lead the day-to-day operations of a 24/7 live streaming studio, ensuring uninterrupted service delivery

- Manage and oversee multiple management layers, including 3–4 managers and 200–300 employees

- Ensure operational performance meets SLAs, quality standards, and business objectives

- Drive continuous improvement initiatives across studio operations

- Oversee studio expansion projects, launches, and operational growth initiatives

- Coordinate project timelines, budgets, and delivery with cross-functional teams

- Lead, mentor, and develop managers and large operational teams

- Manage workforce planning, shift scheduling, and staff rotations to ensure optimal coverage

- Drive performance management through appraisals, coaching, performance plans, and corrective actions

- Develop and implement standard operating procedures (SOPs) for studio operations

- Ensure consistent execution of operational processes across all shifts

- Foster a safe, secure, and productive working environment

- Ensure all studio equipment and technical infrastructure remain fully operational

- Coordinate with technical and network teams to resolve live operational issues quickly

- Identify root causes of technical incidents and implement long-term corrective actions

- Support operational readiness for new studio installations and expansions

- Monitor operational KPIs, SLA compliance, service quality, and error rates





- Identify operational risks and implement process improvements to enhance efficiency and stability

- Prepare operational reports and present performance updates to senior leadership

- Drive quality assurance initiatives across all teams and shifts

- Maintain effective communication with clients, general management, and internal stakeholders

- Present operational updates, KPI reports, and improvement initiatives to senior leadership

- Collaborate with central operations, technical teams, and business stakeholders to support operational excellence.

REQUIREMENTS:

- Native/fluent in Spanish(C2) and English both oral and written

- Bachelor's degree or higher

- Proven experience managing operations with responsibility for 80+ employees across multiple teams or shifts

- Experience leading large-scale, 24/7 operational environments

- Previous experience within live casino studios (mandatory)

- Strong operational leadership and people management skills

- Advanced Microsoft Excel skills with experience analysing operational KPIs and SLAs

- Experience managing performance, workforce planning, and operational processes

- Strong problem-solving, decision-making, and organisational skills

- Experience using Power BI

- Experience using Jira

- Background in live streaming, broadcast, or production operations

- Experience within gaming, iGaming, or casino operations

- Experience in IT operations, networking, systems, or technical infrastructure.

BENEFITS:

- Opportunity to lead a large-scale live streaming operation

- International working environment with significant leadership responsibility

- Career progression within a growing live gaming organisation

- Exposure to studio expansion and high-impact operational projects.

📌 Studio Operations Manager (English+Spanish) (Medellín)
🏢 Importante empresa
📍 Medellín