Position Purpose
Schedule and conduct training sessions for new employees and experienced staff, covering programs, clients, and updates. Observe daily operations and identify areas for improvement to optimize performance.

Requirements
- High School Diploma.
- English B2+/C1 (written and spoken)
- Demonstrated experience in curriculum design (external)
- Knowledge of computer systems operation, PCs, TV/DVD, and multimedia projectors to facilitate communication
- Experience establishing working relationships with internal and external clients
- Experience in training material development
- Experience creating clear and effective instructional content
- Intermediate proficiency in Google Workspace and Microsoft Office
- Experience in class preparation, feedback, and coaching.
- Experience working with risk and compliance

Main Duties and Responsibilities
- Closely monitor new hires and Operations agents to identify areas for continuous improvement in performance.
- Provide feedback and support to ensure effective adaptation to their roles.




- Monitor agents’ key performance indicators (KPIs) to ensure compliance with established standards.
- Analyze performance data and provide feedback to improve results.
- Develop educational materials and training content to support employee training and enhance performance.
- Design and diversify training sessions to accommodate different audience types, ensuring all new agents receive effective training aligned with their learning needs.
- Provide ongoing training on company products and keep employees informed of any changes or improvements to ensure they are well informed and able to deliver high-quality service.
- Actively participate in client meetings to obtain information on product updates and ensure this information is communicated to employees.
- Plan and structure training sessions, ensuring they cover all necessary aspects for employee development and operational success.
- Manage credential requests required for emplo

📌 Trainer - Bogotá
🏢 Ubiquity Global Services
📍 Bogotá