Role Mission
As a Travel Support Specialist, you are the first line of defense and the "engine room" of our 24/7 client operations. You will manage the full spectrum of luxury travel requests—from complex hotel rebookings and concierge services to intricate air travel and accounting inquiries. This is a high-stakes role requiring a "figure-it-out" factor; you must be a high-agency individual capable of navigating high-emotion, complex situations with calm, ease, and total independence.

Key Responsibilities
- Omni-Channel First Response: Act as the primary point of contact for all incoming calls and emails, handling general inquiries and urgent travel emergencies with equal professionalism and urgency.
- Comprehensive Reservation Management: Execute and modify luxury hotel bookings (Luxury Travel Advisor functions) and coordinate concierge services including transfers, excursions, dining, and spa treatments.
- Air Service Expertise: Manage the booking and rebooking of air services, ensuring seamless transitions for clients, especially during disruptions.




- Primary Ownership of Crisis Resolution: Own the resolution process for "emergency-line" situations, fixing in-travel conflicts (hotels, transport, air, etc.) on your own initiative without needing supervisor intervention or escalation.
- Technical & Financial Accuracy: Operate as an expert in internal booking systems (Amadeus) and handle accounting-related inquiries to ensure all financial records and payments are accurate.
- Luxury Service Delivery: Communicate with high-net-worth clientele using elite-level etiquette, providing a premium service experience that calms high-emotion situations.

Requirements & "Figure-It-Out" Factors
- High Agency: You are a natural problem-solver who takes extreme ownership. You don’t just identify problems; you solve them before anyone else knows they exist.
- Emotional Intelligence: Ability to remain composed and effective when dealing with stressed clients in complex, time-sens

📌 Travel Support Specialist (Colombia)
🏢 UJV
📍 Colombia