Essential Duties and Responsibilities:
Administrative & Scheduling Support
- Manage and maintain the Training team's Outlook calendar using Microsoft Bookings, including scheduling sessions, sending invitations, and handling updates or cancellations.
- Provide responsive support to internal stakeholders with questions related to LighthouseAI's software and platforms.
Content Development & Curriculum Support
- Collaborate with Training Specialists to build, update, and maintain training curriculum and course materials.
- Synthesia — Produce professional training videos; script, build, and publish AI-generated video content aligned with instructional goals.
- Clipchamp — Create and edit screen recordings and short-form tutorial content; record, trim, caption, and finalize recordings for internal distribution.
- Thinkific — Build, update, and manage course content, learner enrollments, and reporting; maintain the LMS course library, ensure learner data accuracy, and support enrollment workflows.
- Zendesk — Maintain and update help desk knowledge base articles; monitor for platform changes and proactively update articles as new features are released.
Employee Training & Help Desk
- Answer internal help desk questions from employees regarding platform and tools.
- Assist with or lead new hire software orientation/training sessions as the team's needs evolve.
Technical Writing & Training Documentation
- Draft, format, and maintain training documentation including quick reference guides, job aids, and step-by-step user instructions.
- Collaborate with Training Specialists and subject matter experts to translate complex processes into clear, accessible written materials for a diverse learner audience.
- Ensure documentation is kept current as software, policies, or workflows evolve; version-control and archive materials appropriately.
- Apply consistent voice, formatting standards, and plain-language principles across all written training assets.
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📌 Training Support Coordinator (Bogotá)
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📍 Bogotá