Who we are:

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and general competition intensifies, automation is no longer optional for manufacturers that want to stay competitive.

We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment.

Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production.

This role will work one of the following shifts:

5:00am - 2:00 pm Colombia Time (GMT -5)

12:00pm - 9:00 pm Colombia Time (GMT -5)





About the team:

The Fleet Operations Team drives uptime and operational performance across Formic’s growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. Fleet Operations operates at the intersection of robotics, controls, and real-world factory execution, ensuring Formic’s automation delivers consistent, measurable performance across diverse industrial applications.

About the role:

As a Fleet Operations Specialist, you support the day-to-day execution of Formic’s Field Service organization. You serve as a real-time coordination hub for inbound service requests, technician scheduling, and customer communication.

This role is focused on operational execution. You will triage service needs, align schedules, document activity, and ensure technicians and customer

📌 Remote Service Coordinator (Medellín)
🏢 Formic
📍 Medellín