Operations Supervisor
? Location: Colombia – Medellín / Barranquilla ?️ Workload: 44 hours per week ?️ English Level Required: 9.0 – 10.0
? Job Description
Our dynamic Operations Team is currently in search of an Operations Supervisor to lead a diverse and thriving team in partnership with one of our exclusive brand clients. Reporting directly to the Operations Manager, this role is idóneo for someone who:
- Thrives on solving challenges with innovative solutions
- Is self-driven, reliable, and persistent in achieving excellence
- Demonstrates strong ethics, integrity, and a positive mindset
- Values fun and celebrates small wins
- Is passionate about world-class customer service

? Key Responsibilities
- Lead, coach, and motivate a team of 12–18 direct reports to deliver exceptional customer service




- Oversee daily operations and ensure program goals (service level, quality, staffing) are met
- Promote a culture of accountability, continuous improvement, and personal excellence
- Communicate key updates and ensure team alignment
- Provide feedback and performance suggestions to team members
- Collaborate with QA, training, and recruiting teams to share best practices

?️ Skills & Qualifications
- Strong understanding of contact center operations (preferred)
- Excellent communication skills (oral and written)
- Solution-oriented mindset with adaptability to change
- Strong organizational and prioritization abilities

Apply now

LI-Onsite

📌 Operations supervisor Bilingue (Medellín)
🏢 Solvo S
📍 Medellín