About the Job

We’re changing the way people think about customer care, and we need your help

We’re looking for a Team Lead (Supervisor) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans.

As Team Lead (Supervisor), You Will…

Manage and supervise CSRs

Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees

Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements

Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas

Use critical thinking to develop solutions to improve business performance and partner success





Motivate teams through relationship building and real-time coaching

Develop incentive programs to motivate CSRs to achieve desired outcomes

Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team

Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues

Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings

Gain expert level knowledge on all partner products and promotions

Demonstrate a positive work ethic and commitment to achieve the best possible outcomes

Act as a role model and exemplify our 10 Things (cultural values)

As Team Lead (Supervisor), You Have…

High school diploma or equivalent (required)

Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work e

📌 Team Lead (Bogotá)
🏢 In Touch
📍 Bogotá