Responsibilities
- Drives technology design, implementation, execution and/or optimization for customer projects/accounts.
- Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes
- Assists customers with integration and implementation of tools, systems and service assurance
- Supports presale activities and translate business requirements into solution design
- Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
- Creates and delivers customer collateral, portals, documentation and knowledge transfer
- Aligns technical deliverables to customer business outcomes
- Drives customer technology transitions, influencing solution architectures and services
- Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals

Role Specific Responsibilities




- Works extensively with customers along with appropriate internal and external resources (e.g. Client’s account teams, partners) on the strategy/deployment/optimization of Client’s services and solutions
- Takes leadership role in execution of delivery projects
- Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing)
- Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
- Builds and/or leverages test environments as required to resolve highly complex problems and compatibility issues
- Leverages software skills and tools to configure, deploy and/or troubleshoot Client’s products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer

📌 Security Consulting Engineer (Bogotá)
🏢 HCLTech
📍 Bogotá