We are looking for experienced Bilingual Customer Service Representatives to provide high-quality customer support in English and Spanish. This role involves handling both inbound and outbound calls while delivering accurate information about products and services.

Key Responsibilities
- Communicate clearly and professionally with customers in English and Spanish
- Provide information and support related to various products and services
- Handle inbound and outbound call programs
- Respond to customer inquiries via inbound and outbound calls
- Gather and capture relevant customer information, assess interest in the client’s products or services, and perform warm transfers when required
- Work on a single program or manage multiple programs during a typical workday
- Perform other duties as assigned

Qualifications
- English level C1 (advanced) – required
- Fluent Spanish communication skills




- Banking and financial experience (Preferred).
- Exceptional verbal communication skills in both languages
- Strong active listening skills and attention to detail
- Good computer and multitasking skills
- Minimum of 2 years of experience in a similar customer service role
- Work-from-home ready: own equipment and a stable internet connection of at least 50 Mbps

Work Schedule & Compensation
- Time zone: EST
- Schedule: Mondaty to Friday but we ask for availability on Weekends.
- Working hours: 11:00 AM – 8:00 PM EST
- Workload: 40 hours per week
- Contract type: Independent Contractor
- Compensation: USD $7 per hour — Increases to $7,50 after 3-Month

This is a fully remote position based in Colombia. (No on-site requirement)

📌 Customer Service Representative (Bogotá)
🏢 OttoMate
📍 Bogotá