We are hiring a Customer Service Representative who doesn’t just answer questions but solves problems. You will be the primary point of contact for our customers, handling inquiries via phone, email, and live chat.

To succeed in this role, you need to have excellent written and verbal communication skills and a knack for turning frustrated customers into happy ones.

What You’ll Do:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot product/service issues and provide clear, step-by-step solutions.
- Maintain a high level of empathy and patience while de-escalating challenging situations.
- Document customer interactions and feedback in our CRM to improve processes.




- Collaborate with internal teams to resolve complex technical issues.

What We’re Looking For:
- Experience: Minimum of 2 years of experience in a customer service, support, or client-facing role.
- Language: Exceptional written and spoken English skills (Native or Bilingual proficiency required).
- Tech Savvy: Comfortable using CRM software (e.g., Zendesk, Salesforce, or HubSpot) and Google Workspace/Microsoft Office.
- Soft Skills: High emotional intelligence, active listening skills, and a "customer-first" attitude.
- Availability: Ability to work [Specific hours/Time Zone, e.g., US Eastern Time].

📌 Customer Service Representative (Colombia)
🏢 ComeHire
📍 Colombia