Who we are
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.
What you’ll do
Account Management & Operator Support
- Manage the Future Foods Book of Business: Serve as the primary, trusted point of contact for operators, building strong rapport and driving long-term retention.
- Proactive Problem Solving: Identify operator pain points early, triaging and resolving day-to-day operational issues to minimize churn.
- Drive Operational Excellence: Directly support operators in reducing order cancellations, missing items,
onboarding and order inaccuracies to optimize overall performance.
Data, KPIs & Process Improvement
- Monitor & Analyze Operator KPIs: Track performance dashboards and operational metrics to proactively identify trends, risk factors, and growth opportunities.
- Cross-Functional Collaboration: Partner with a tight-knit, remote team to streamline workflows and improve the operator experience.
- Tool Proficiency: Utilize Salesforce, Zendesk, Jira, and Google Workspace daily to manage tickets, log interactions, and track operational metrics.
Revenue Support & Growth
- Identify Upsell Opportunities: Uncover operator growth potential and collaborate closely with the Sales team to execute and support Closed-Won expansion and onboarding.
What we’re looking for
- Experience Level: 3+ years of experience in Account Management, B2B Customer Success, Operations, or BPO environments
- Preferred Domain Experience: Hands-on experience with sales, onboarding
📌 Business Operations Specialist (Bogotá)
🏢 Otter
📍 Bogotá