Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back‑office and customer service support for US‑based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Key Responsibilities
- Respond to customer inquiries
- Resolve issues professionally
- Document interactions accurately
- Escalate complex issues
- Meet response‑time goals
- Maintain customer satisfaction
- Collaborate with internal teams
- Follow company procedures

Requirements
- 2+ years of customer service experience
- Excellent English communication
- CRM/ticketing system experience
- Problem‑solving skills




- Ability to multitask
- Professional attitude
- Reliable internet
- Customer‑focused mindset
- English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent
- Availability to work during Eastern Time (ET) business hours

Preferred Qualifications
- Experience with Zendesk, Freshdesk, Intercom, or Salesforce
- BPO or SaaS experience

Benefits
- Opportunity to work on diverse and exciting projects
- Supportive and collaborative work environment
- Weekly payments
- Weekends off
- Growth opportunities

📌 Customer Support Representative (Colombia)
🏢 OSA Outsourcing Advantage
📍 Colombia