Job Summary

POS System Admin helps implement new products, updates, and technologies. It is also a part of the testing, support, maintenance, and administration of new software builds. System administrators also update the POS and back-office menus for end users.

Responsibilities

• Updates POS and back-office menus as requested.
• Applies requested changes to printers and video routing.
• Verifies that all proper troubleshooting steps are completed for each specific case and provides feedback to system administrators when the proper steps are not taken.
• Collaborates with the training team on best practices and changes to training materials.
• Adds and updates content to the knowledge base regularly to ensure that information is handy for all support staff.
• POS troubleshooting
• Operating system support. Installation, upgrades, patching, backup, and recovery.
• Network connectivity troubleshooting, routers, modems, OS firewall configuration and troubleshooting, port forwarding and routing, etc.




• Update or create Knowledge Base Articles to ensure procedures for the service desk are correct.
• Act as a link between support and development teams, communicating issues and resolutions in both directions.
• Perform Incident and Request Queue Management for Focus Brands and assign the tickets as appropriate.
• Properly escalate unresolved queries to the next level of support
• Walk customers through a problem-solving process.
• Follow up with customers.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper case recording, documentation, and closure.
• Recommend procedure modifications or improvements.
• Acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users.
• Other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or his designate(s)
• Additional responsibilities inclu

📌 POS Admin (Bogotá)
🏢 Auxis- US
📍 Bogotá