Ondaro is with you for what comes next.

The Delivery Operations Coordinator plays a direct role in keeping our delivery engine running cleanly: tracking the right data, surfacing the right signals, and helping the teams around them act on what they find.

This is an associate-level role with real room to grow. You'll start with focused responsibilities — ServiceNow Deployment record accuracy, CSAT oversight, and partner status compliance — and expand into broader delivery coordination as you build context and confidence.

What you'll be doing
- Own the accuracy and completeness of ServiceNow Deployment records, working directly with delivery teams to keep data current and reliable.
- Track and interpret evolving ServiceNow partner program requirements, translate them into clear internal guidance, and ensure Deployment records reflect what's needed to achieve and maintain optimum partner status.
- Monitor and report on CSAT results from completed engagements, tracking trends across portfolios of past work and escalating concerns to the appropriate stakeholders.




- Collaborate cross-functionally with Tritons across Delivery Services, Sales, and General Partnership Strategy & Innovation to keep information flowing and gaps closed.
- Support additional process and performance improvement initiatives as the role expands, contributing to how Ondaro runs delivery at scale.

What you´ll bring to the table
- 1–3 years of experience in operations, project coordination, or a related function — enough to work independently, ask the right questions, and manage competing priorities.
- Strong attention to detail. You notice when something's off and you do something about it.
- Clear written and verbal communication, especially across time zones and functions.
- Comfort working in tools like Excel, SharePoint, or similar platforms. Experience with ServiceNow or the ServiceNow partner ecosystem is a plus, not a requirement.
- A collaborative mindset — this role succeeds through relat

📌 Delivery Operations Coordinator (Bogotá)
🏢 Ondaro (US)
📍 Bogotá