Customer Service Representative
Required work experience: not required
Full-time, remote work

Who are we?
Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Currently, we have over 350 employees worldwide and are rapidly expanding our Customer Service team to work with our clients.
Our position is a completely work-from-home position, and we have long experience and success with training and onboarding new team members online.
For that reason, we are accepting applications from anywhere in Colombia

Responsibilities and goals you’ll own:
Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
Assist in onboarding, educating, and supporting our customers through their journey
Help and guide our customers with technical and billing-related questions.




Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience

Requirements:
Excellent communication skills in the English language, as our clients are primarily US-based
Passion for working with people and helping them to get their stuff work
Strong interest in developing a career in the IT field
Readiness to learn at a fast pace
Solution-oriented mindset and passion for resolving problems
Readiness to lend a helping hand and pass on the knowledge as you grow with the company
Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn’t be switching through different shifts each day but would keep a more stable schedule

What do we offer?
Work from home
Learning from scratch
Entry-level position starting at $660 USD gross
The promotional p

📌 Customer Service Representative (Medellín)
🏢 Touch Support
📍 Medellín