A fast-growing SaaS company is hiring a Retail Customer Success Specialist to join its LATAM team. This is an independent contractor role (freelance/invoicing basis). Candidates based in Medellín, Colombia are preferred.

You'll manage a portfolio of retail customers across LATAM, helping them maximize the value of the platform through strong customer relationships and retail expertise.

What You'll Do
- Manage and grow a portfolio of retail customers.
- Lead onboarding, training, and successful product adoption.
- Conduct regular customer check-ins, QBRs, and strategic reviews.
- Advise customers on inventory planning, demand forecasting, replenishment, assortment, pricing, and promotions.
- Identify upsell opportunities and partner with Sales to support account growth.
- Collaborate with Product, Engineering, and Support teams to resolve customer needs.
- Track customer health, risks, and key success metrics.

What You'll Need
- 2-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS environment.




- Hands-on retail experience in inventory planning, demand forecasting, replenishment, merchandising, pricing, or promotions.
- Bachelor's degree (Industrial Engineering or related field preferred).
- Native Spanish and fluent English.
- Strong Excel, analytical, communication, and relationship management skills.

Nice to Have
- ERP implementation or retail consulting experience.
- Experience with retail planning or inventory management software.
- HubSpot, SQL, or CRM experience.

Engagement terms
- Contract type: Independent contractor (freelance / invoicing basis)
- Location: Remote, based in Medellin City, Colombia
- Travel: Occasional travel to customer sites required

If you know retail from the inside and want to turn that into real value for customers (and a real career step), this is the kind of role where that shows up quickly.

📌 Retail Customer Success (Medellín)
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