Company Overview:

Integral Technology Services is a rapidly expanding organization situated in
Medellín, Colombia. We pride ourselves on possessing one of the most influential
networks within software development and IT services for the entertainment,
financial, and logistics sectors. Our corporate projections offer a multitude of
opportunities for professionals to elevate their careers and experience
substantial growth. Joining our team means engaging with expansive engineering
teams across Latin America, Philippines and the United States, contributing to
cutting-edge developments in multiple industries.

Position Title: Mid Customer Support Specialist

Location: Colombia

What you will be doing:

We are seeking a Customer Support I professional to join our customer service
team. In this role, you will work directly with customers to ensure they are
successful, happy, and continuously supported. You will be the frontline of
support, managing requests, troubleshooting, and documenting cases to ensure
customer satisfaction.





* Provide comprehensive customer support for various systems and product
features, acting as the ‘voice of the customer’ across teams (product,
engineering, customer success, etc.).

* Analyze customer requests and product requirements to ensure they are
successfully resolved or escalated, using your understanding of Salesforce
and client's products.

* Utilize Agile methodologies to support cross-functional teams and act as the
voice of the customer in sprint planning and feature development.

* Document, track, and effectively communicate customer requests, issues, and
feature requirements with both internal teams and customers.

* Support the creation and iteration of best-practices processes, tools, and
systems for customer and product support in a fast-growing CS team.

* Build and cultivate trusted, transparent relationships with customers,
ensuring high-quality support and satisfaction.

* Utilize Salesforce and other tools to track and man

📌 Mid Customer Support Specialist (Colombia)
🏢 Lean Solutions Group
📍 Colombia