NeoWork is hiring for a Systems Administrator & IT Support Engineer to join our client's growing IT team. This role bridges the gap between traditional Tier 2 support and Systems Administration, providing a unique opportunity for an ambitious IT professional to expand their infrastructure knowledge while maintaining strong customer engagement. The successful candidate will support a 500-user, multi-state organization operating across 10 locations with a hybrid workforce. This individual will provide advanced technical support, administer core Microsoft technologies, support modern endpoint management, participate in infrastructure projects, and assist with maintaining a secure, reliable, and highly available IT environment.

What Success Looks Like:
- Consistently resolve Tier 2 support issues with minimal supervision.
- Become a trusted escalation resource for IT Support Technicians.
- Independently administer Microsoft 365 and Intune environments.
- Participate in server, networking, and cybersecurity initiatives.
- Contribute to automation and process improvement efforts.




- Demonstrate ownership of IT systems, support outcomes, and assigned projects.
- Improve documentation and operational maturity of the IT department.

Essential Duties and Responsibilities:
Advanced Technical Support (Approx. 40%):
- Serve as the primary escalation point for complex Help Desk issues.
- Troubleshoot and resolve hardware, software, operating system, mobile device, and network connectivity issues.
- Support highly technical engineering users and business professionals.
- Manage incidents through resolution while maintaining excellent customer communication.
- Support conference room technologies, printers, mobile devices, VPN connectivity, and remote workforce technologies.
- Participate in after-hours support rotation as required.
- Mentor Tier 1 technicians and provide technical guidance.

Microsoft 365 & Identity Administration:
- Administer Microsoft 365 E5 services including

📌 Systems Administrator (Colombia)
🏢 NeoWork
📍 Colombia