Native Teams is a integral platform for work payments and employment. Beyond managing payroll, compliance, and taxes, we integrate financial tools to maximise the value of every work payment, worldwide.

We are expanding our global team and looking for Relationship Manager to bring their wider knowledge and help us get our product and service more widely known and used.

Would you like to take on a new challenge in the field of Operations in a successful, fast-growing global start-up?

Location: Remote

Salary Range: Flexible

Responsibilities:

Client Relationship Managent
- Own and manage a Clients portfolio based on a real time setup
- Serve as the primary point of contact for client needs

Build trust-based relationships with the clients

Conduct regular check-ins with clients
- Customer Experience & Rention
- Ensure a smooth and positive end-to-end customer journey;
- Proactively identify risks, dissatisfaction, or churn signals and act upon them timely;
- Act as the voice of the customer internally

Operations Oversight




- Guide clients through all processes that are implemented on our side and understanding the client needsfully;
- Ensure timely and accurate information from our side
- Conduct NPS and CSAT surveys to identify highly satisfied customers and act based on their feedback;
- Making use of the tools properly and correctly (HubSpot, Asana, Slack or any new tools that we may start using);
- Following internal processes fully in an organize fashion (Asana Forms, HubSpot Playbooks etc.
- Cross team collaboration with internal teams to ensure the resolution time is aligned with our KPI;

Issue Resolution & Escalation Management
- Handle complex client issues and escalations with urgency and timely (Internally and Externally)
- Coordinate internal team to resolve problems efficiently;
- Communicate clearly and transparently with clients in each situations;

Process Improvement & Feedback Loop
- Identify recurring issues and suggest/report process improvemen

📌 Relationship Manager (Colombia)
🏢 Native Teams
📍 Colombia