ID de la solicitud: 267905

Gracias por tu interés en ScotiaTech, el nuevo e innovador centro tecnológico de Scotiabank en Bogotá.

Únete a un equipo ganador que promueve la creatividad y la innovación en un ambiente cambiante, donde siempre estamos comprometidos con el logro de resultados, en una cultura inclusiva, diversa y de alto desempeño.

Purpose

The Technical Support Specialist role contributes to the overall success of the unit by ensuring the stability, availability, and performance of critical systems that enable business operations. The role executes assigned goals and initiatives through effective troubleshooting, issue resolution, and proactive support, ensuring timely delivery aligned with team objectives.
It collaborates with technical and business teams to address incidents, communicate impacts, and coordinate solutions, thereby supporting overall service delivery. Additionally, the role operates within established governance frameworks, ensuring adherence to internal policies, security standards, and regulatory requirements.
Through continuous monitoring,



issue analysis, and process improvement, the Technical Support Specialist enhances operational efficiency and supports the organization’s strategic objectives.

Accountabilities

Ensure reliable and efficient operation of systems and applications, supporting business continuity
Deliver timely and effective resolution of incidents and service requests, minimizing business impact
Maintain compliance with regulatory, security, and internal policy requirements
Provide clear, consistent, and proactive communication with stakeholders
Ensure high-quality end-user experience and service satisfaction
Support system stability and performance during operational and change activities
Identify, escalate, and manage risks, incidents, and critical issues effectively
Contribute to knowledge management and documentation practices
Ensure adherence to SLAs, KPIs, and operational performance standards
Drive continuou

📌 Technical Support Specialist (Bogotá)
🏢 Scotiabank
📍 Bogotá