Job Summary
Auxis, a Grant Thornton US company, is seeking a detail-oriented and customer-focused Sr HR Services Analyst to join our dynamic team. In this role, you will be a key player in delivering exceptional business and customer service support to one of our key clients. You will serve as a first point of contact, ensuring timely and effective resolution of inbound inquiries across multiple communication channels, via phone, email, chat and text.
Responsibilities
Deliver first contact resolution.
Professionally handle high volume inbound calls in a timely manner.
Follow specific communication guidelines and escalation protocol while handling calls by topic.
Identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution.
Seize opportunities to gently educate clients and worksite employees on Client’s offerings and online employee portal functionality.
Build positive and professional relationships, and further impress customers by going the extra mile.




Must be able to communicate conversations through note taking and shorthand.
Maintain required documentation for client and worksite employee calls within applicable systems.
Provides executive leadership administrative support as needed.
Meet all agent KPI’s including call efficiency, quality, quantity and NPS customer satisfaction scores.
Treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization.
Listen carefully to our customers to ensure appropriate responses.
Comply and adhere to Auxis operational processes and security policies.
Must attend all customer service and performance-related scheduled meetings as required.
Perform other related and administrative duties as assigned.
Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients.
Skills and Experience
English –S

📌 HR Services Analyst (Barranquilla)
🏢 Auxis
📍 Barranquilla