Our Company
At Doxa, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

Our commitment to fostering a vibrant and supportive team culture sets Doxa apart. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you personally and professionally thrive

Location: Remote – Colombia
Work Environment: Colombian and international teams
Work Hours: (Full-Time) – Monday to friday 5:00 AM – 2:00 PM. PST // 7:00AM-4:00P.M - 8:00AM-5:00P.M COL time
Contract Type: Long-term with full benefits in accordance with Colombian labor law
Salary: $4.000.000COP
Languages Required: Advanced English and Spanish (Bilingual)
Expertise Level: 2 – 5 years of experience.

⚠️ Important – English Requirement⚠️Candidates without advanced English proficiency (C1) will not be considered for this position

Role: Tier 1 Support

THE ROLE:




We’re seeking a Technical Support Specialist. This role is designed for professionals who support customers with basic to intermediate technology needs, including incident response and first contact resolution using established policies, processes, and service delivery tools.
You’ll play a key role in providing technical support, resolving end-user issues, documenting service requests, and escalating complex issues when needed.

REQUIREMENTS:
A Bachelor’s degree in the related field preferred
Should possess and strong knowledge of Windows desktops and end-user support including Microsoft AD, Azure AD, and O365/Exchange as the technology relates to the role
Intermediate knowledge of Windows servers, networking fundamentals, and firewall technology is a plus
Fundamental knowledge and experience with VMWare infrastructure (vCenter/ESXi) and VMWare Horizon is a plus
Character of culture and customer obsession is also a plus
Expe

📌 Technical Support Specialist (Colombia)
🏢 DOXA Talent
📍 Colombia