- Accurately enter, validate, and maintain customer sales orders in enterprise systems according to pricing, contracts, and compliance requirements
- Review order completeness and resolve discrepancies involving pricing, product availability, customer master data, or delivery requirements
- Serve as a primary contact for order-related inquiries from internal stakeholders and external customers across LATAM markets
- Coordinate with Supply Chain, Logistics, and Finance to ensure on-time fulfillment, accurate invoicing, and issue resolution
- Monitor order status, backorders, and exceptions, proactively communicating updates and corrective actions
- Ensure adherence to company policies, internal controls, regulatory requirements, audit standards, and documentation standards
- Support continuous improvement by identifying process gaps, inefficiencies, and recurring order issues
- Maintain accurate records and documentation for reporting, compliance, and performance metrics

Requirements
- Bachelor's degree in Business Administration, Supply Chain, Logistics, Finance,



or a related field required
- Minimum of 2-4 years of experience in order management, customer service, supply chain operations, or a related function
- Proven experience entering and managing sales orders in ERP systems such as SAP or similar platforms
- Strong attention to detail and ability to manage high transaction volumes accurately
- Ability to analyze order issues and collaborate cross-functionally to drive resolution
- Working knowledge of order-to-cash processes, pricing structures, and basic invoicing concepts
- Experience supporting Latin America markets within a regional or integral organization preferred
- Background in medical devices, life sciences, or regulated industries preferred
- Familiarity with service level agreements and customer performance metrics preferred
- Experience with process improvement or standardization initiatives preferred
- Intermediate to advanced proficiency in Micro

📌 CS Order Entry (Bogotá)
🏢 Jobtailor
📍 Bogotá